Practical information
We walk in the mountains, on an island where the weather turns quickly and where trails sometimes close overnight. This policy is written so you know exactly where you stand, in both directions.
Up to 24 hours before the meeting time: free cancellation, with a full refund of whatever you have paid. A message or a call is enough.
Less than 24 hours before, or no-show: the full fee is due. This is not a hidden penalty — past that point the day is held for you and I can no longer offer it to anyone else.
In case of a documented medical reason, send me the certificate: I will offer you another date, free of charge and with no expiry.
I do cancel sometimes, and always for the same reason: safety.
Dangerous weather, cyclone alert, a trail closed by official order, flooding, rockfall — in all these cases I let you know as early as I can and offer you another date at no cost.
If no date suits you, you are refunded in full. You lose nothing because the weather turned.
I make this decision alone, and it is not open to negotiation on the day. Knowing when an outing must not go ahead is part of my job.
The minimum number of participants is shown on each outing’s page.
If the minimum is not reached, I will tell you at least 48 hours in advance. You then choose between rescheduling, a full refund, or keeping the date as a private hike — I will quote you the rate, and you are free to decline.
The meeting point and time are sent to you after booking.
Please arrive on time: some hikes depend on daylight or on an access gate opening. After 30 minutes with no word from you, I have to set off, and the fee remains due.
Under article L221-28 of the French Consumer Code, leisure services supplied on a specific date are not subject to the fourteen-day right of withdrawal. Your booking is firm once confirmed, subject to the cancellation terms above, which are more favourable to you.
By WhatsApp or by phone, on +262 692 67 47 18 — as early as you can. Open a WhatsApp chat · Call
Cancellations are not taken by email: WhatsApp or a phone call is the only way to be sure the message reaches me in time.
A cancellation three days ahead often lets me offer the place to someone else, and lets you be refunded without discussion.
I hold professional liability insurance. It covers my responsibility in the practice of my profession; it does not replace your own personal accident cover, nor any travel cancellation insurance, which I recommend you check with your insurer or your credit card provider.